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An answer to the Allegations Against Fonterra in Sri Lankan Social Media

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ශ්‍රී LankaNZ is a free distributed Sri Lankan Community Newspaper that aims to reach a Sri Lankan population of over 18,000 all over New Zealand. The demand for entertainment in literacy media itself gave birth to ශ්‍රී LankaNZ

We are seeing many videos has been circulating in the social media about Fonterra’s milk powder that available in the Sri Lankan market.

Most of the videos done by doctors and educators who are claiming there are ill practice done by Fonterra when they producing the milk powder.
As the Sri Lankans living in New Zealand, we have duty to protect our home country as well as our motherland. Therefore, “Sri LankaNZ “, the only Sri Lankan community newspaper here in NZ decided contact Fonterra to find out about these allegations.
Philippa Norman General Manager Public Relations has replied to Sri LankaNZ.  
Hi Harsha,
Thanks for your email. We are aware of the false allegations being shared in Sri Lanka. We can assure you and our customers that we take food safety and quality seriously and our products are safe for consumption.
To answer your specific questions:None of our products sold in Sri Lanka contain palm oil or any other non-dairy fats. Fonterra does manufacture small amounts of what’s called ‘fat-filled milk powder’ which contains palm oil. This is an affordable nutrition product, but is not sold in Sri Lanka.
Our products do not contain melamine. This is an incorrect claim.
95% of the milk we collect from farmers in New Zealand is made into products we sell to customers around the world. This milk is made into a whole range of products, from milk powders to butter to specialised medical and paediatric nutrition products. None of our products, sold domestically or internationally, contains harmful additives.
For your reference, I’ve attached a couple of media release from Sri Lankan authorities verifying that our product is safe and not adulterated:
Last year, the Sri Lankan Health Ministry cleared our product and issued the attached media release
The Sri Lankan Standards Institute has also declared our product meets all safety and quality standards, see attached
Thank you,
Philippa Norman
General Manager Public Relations
Fonterra Co-operative Group Limited
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